Will Powell's Resume

William Robert Powell
5624 Wandering Vine Lane Mableton, GA 30126 USA	404.663.6291

WORK EXPERIENCE
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8/30/2004 - Present Remote Technical Support Specialist	IBM Corporation, Inc.	Atlanta, GA
Provide hardware technical support for IBM BladeCenter, System X, and xSeries high-end servers. Analyze customer's description of problem and work collaboratively to identify cause of problems. Developed over 5,000 action plans by combining soft skills with technical expertise. -
Feb. 2003 - Aug. 2004 Co-Founder, Director of Technical Operations	YourCommunityShops.com	Roswell, GA
Managed all technical operations for startup, web-based company. Created, set-up/maintained commercial web site. Developed online marketing strategy and optimized site to maximize web search results, which dramatically increased traffic, visibility and usage for client businesses. Coordinated/conducted visibility testing of website. -
Jan. 2002 - Feb. 2003 Technical Consultant	Rivers of the World	Sugar Hill, GA
Maintained and configured computers and peripheral hardware for deployment in extreme environments. Advised management on a variety of technical issues and product marketing strategies. Traveled to Africa and Peru to provide in-country support for equipment. Built website to support sales of audio, DVD, and book series resulting in dramatic increase in sales and heightened visibility for the organization. -
Oct. 1995 - Sept. 2001 Various	Equifax Inc.	Atlanta, GA
Implementation Manager/Business Solutions Consultant III - Equifax Secure, Inc. 1998-2001 Sales Project Manager - Knowledge Engineering, Inc. 1997-1998 Production Project Manager III - Credit Marketing Services, Inc. 1995-1997 Cultivated relationships, defined technical criteria and managed internal resources to meet or exceed client business needs. Worked with product management to develop standard criteria and documentation to support customer deployments and sales. Peripheral roles included customer support, training, web site design, sales support and marketing. Created templates/macros to avoid duplication of effort, often reducing production time from two weeks to less than 72 hours. Coordinated project to enhance customer relationship, which resulted in a $2 million revenue increase ($9 million to $11 million) from client annually. Instituted usage of email for external correspondence instead of overnight courier, thus accelerating response time to customer inquires and reducing delays in dissemination of information. Created standard customer criteria for Equifax eIDverifier service. Was original Implementation Project Manger for Equifax Secure's eIDverifier and PKI (Public Key Infrastructure - Digital Certificate) solutions. Created a simulated company website to demo products. This eventually led to deployment as a new product that customer's could use "turn-key" with minimal setup. -

SKILLS

Microsoft Project, Windows, Word, Excel, Access, SQL, Public Key Infrastructure (PKI), Data Security, Lotus Notes, Microsoft Outlook, Adobe Acrobat/Photoshop, HTML, JCL, PGP, VPN, Website Design, Linux (OpenSUSE, Slackware), Apache, Samba, Intel and AMD-based server hardware, blade server hardware

EDUCATION
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1990 - 1995	North Georgia College	Dahlonega, GA
Bachelor of Science Computer Science -

COMMUNITY INVOLVEMENT

President, The Massellton Condominium Owner's Association (2002-2004)

International Mission Trips: Democratic Republic of Congo, Kenya, Brazil, Mexico, and Peru